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| Frequently Asked Questions What are your rates? Our rates vary depending on size and type of storage. Do I need insurance? You may carry your own insurance (check your homeowner's or renter's policy to see if you are already covered) or apply for insurance coverage from a company that specializes in self-storage insurance. We provide new tenants with a brochure from one of these companies. Insurance is the tenant’s responsibility. Do you give me a key? You provide your own lock and key so that you are the only one with access to your unit. You may purchase a high quality lock at our storage office. Can I have my unit rent automatically charged to my credit card each month? You will need to visit the facility to lease your unit and make the initial payment. After that, we can set up your account to automatically charge your credit card each month. Ask about Auto Pay discount! What type of payment do you accept? We accept cash, check, Visa, MasterCard, and American Express. If you drop your payment in the night payment box, please DO NOT put cash in this box. What is the minimum time that I can store for? The minimum rental period is 1 month. What kind of documentation do I need to rent a unit? A valid driver’s license or federal ID with picture is required to lease a unit. Watercraft and RV must be accompanied by current registration and proof of insurance. How long will it take to complete my transaction on move-in day? The entire move-in process should take less than 15 to 20 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive. Mornings are usually the slowest period of the day while afternoons are busier. What are your hours of operation? Office hours are 9am to 6pm Monday through Saturday; 9am to 2pm Sunday. Gate hours are 7am to 7pm seven days a week. Ask management about extended gate hours. |
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Call Penn Street Storage at: _(562) 789-5000
| AWSOME! By David Great Facility! Great Managers! Penn Street Storage has been very good to us. The staff is very knowledgable and always helpful. |
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